Representative, Client Svc II

Company: Canon Solutions America, Inc.
Location: Rochester
Posted on: October 2, 2024

Job Description:

Representative, Client Svc IIUS-NY-RochesterJob ID: 32402Type: Full-Time# of Openings: 1Category: Customer Service/SupportNY-Rochester-ConstBrand-MSAbout the Role Advanced proficiency in site operations and procedures with ability to assign tasks to colleagues and manage responsibilities within the team.Your Impact Hospitality ServicesRemoval and replacement of shredding binsAssist Facilities department in event set-ups and re-setsConference room + dining room reconfigurationsOpen/close mobile wall partitions, where applicableCompany product desk drops or conference room setup for staff pickupDaily check in to ensure interior stairway firewall paths are unobstructedAll coffee machine cleaning and maintenanceCafe/Hub equipment and vending check; report deficiencies to Facilities department for service callsCoordinate internal moves (within same building) with Customer to move packed boxes and pick up empty move boxesEmpty and lubricate shredders as needed, all floorsTraining room caster maintenanceAssist Facilities department with LL storage retrievals/deliveries; escort employees in the freight elevator to LL assigned cagesEnsure copy paper is at each printer location throughout buildingCheck first aid kits, blood pressure monitors and fire extinguishers for missing items, replenish if neededProvide a list of office supplies to orderReplace cubical nameplates as neededRefrigerators clean out Facility ServicesMove chairs (on wheels) to storage area(s)Move conference tables (on wheels) to storage area(s)Work alongside other vendors and/or partnersMove office equipment (on coasters or with rollers) as neededUnbox simply crated shipmentsUnload/unbox shipmentsAudit (and report) site for any issues (lighting, A/C, heat, plumbing, etc.)Assemble basic office furnitureAssemble basic shelvingUse simple hand tools (e.g., screwdriver, hammer, pliers, etc.)Taking broken-down carboard and/or trash bags to dumpstersRequest new/extra keys for cabinets, drawers, doors, etc Assist Facilities team in diagnosing mechanical issues (e.g., plumbing, electrical, etc.)Turn off water valve at main during toilet issuesChanging out the beer kegs, taps etc.Change out cabinet/drawer locks and/or keys Possess communication and leadership skills to be able to receive and host vendors and contractors and provide directionAssist as needed in other CBI locations Daily opening process of replenishing/inventory of all beverages to report to Facilities department for weekly orderingChecking code dates on inventoryDaily washing and re-organizing glasswareInventory special event product usage for charge backFlushing out tap lines when needed for last minute change-oversCheck and report CO2 and nitrogen tank levelsDumping expired beveragesRoof top: uncover patio furniture during summer and cover as needed due to inclement weatherReceiving beverage deliveries and storage. Assist with keg returns.Flush Wine eMotion straws, replace as needed and report to Facilities department for replacement ordersEnsure all lockable product storage displays are securely always locked Reception Services (backup)Cover receptionist breaks (30 minutes total) and lunch (1 hour) each dayCover time off for receptionistCover full day reception on zero notice, as needed, in emergency situationsGreet and check in visitorsDistribute temp cards as requested, log on daily track sheet and ensure daily card returnAnswer and direct reception console calls as requested About You: The Skills & Expertise You Bring Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19. HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.- Prior experience in a customer service environment. - Good computer skills/technical knowledge. - Ability to multitask and prioritize in order to meet deadlines. - Good customer service and communication skills. - Ability to work with minimal supervision.- Ability to work OT as needed. - Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises. - May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary). - Ability to lift up to 50lbs. - Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties. In accordance with applicable law, we are providing the anticipated base salary for this role: $17.20/hr to $25.49/hrCompany Overview About our Company - Canon Solutions America, Inc. empowers companies of all sizes to succeed by supplying market leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With unwavering dedication to promote professional innovation, Canon Solutions America, Inc. helps drive sustainability, nurture efficiency, and regulate costs through the unification of comprehensive digital and traditional printing and document management solutions. As a wholly owned subsidiary of Canon U.S.A., Canon Solutions America, Inc. is headquartered in Melville, NY and has sales and service locations across the U.S. Our parent company, Canon Inc. (NYSE: CAJ), which earned approximately $30.4 billion in global revenue in 2020, ranks third overall in U.S. patents granted in 2020 and was named one of Fortune Magazines Worlds Most Admired Companies in 2020. Canon Solutions America offers a competitive compensation package including, for eligible positions, medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are not reviewing this job posting on our Careers site csa.canon.com/careers, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at csa.canon.com/careers. #CSAPosting Tags #pm20 PI154138c85f39-25660-35687872

Keywords: Canon Solutions America, Inc., Buffalo , Representative, Client Svc II, Other , Rochester, New York