Manager, Clinical Content

Company: National Multiple Sclerosis Society
Location: Rochester
Posted on: November 8, 2024

Job Description:

WHO WE ARE:The National Multiple Sclerosis Society mobilizes people and resources to drive research for a cure and to address the challenges of everyone affected by MS. To fulfill this mission, the Society funds cutting-edge research, drives change through advocacy, facilitates professional education, collaborates with MS organizations around the world, and provides programs and services designed to help people with MS and their families move their lives forward. We partner with volunteers to accomplish our work. Staff members engage volunteers through effective and timely communications, facilitating meaningful opportunities, and continually seeking and providing feedback for reciprocal growth and learning.The Manager, Clinical Content will be responsible for the development of clinical information - that relates to the MS disease process - including general disease information, symptom management, coping and emotional response to illness, family issues, disease modifying therapies, professional practice content, and research support for both the professional and general audiences, distributed through multiple Society communication channels.

The Manager will work collaboratively with the healthcare access team and with other functional teams to provide content expertise and to ensure that content is in alignment with organizational strategic priorities and direction. They will be responsible for analyzing outcomes data and engaging key stakeholders (healthcare professionals and people affected by MS) to ensure new and existing content is prioritized, relevant and accurate.Essential Functions / Responsibility Content creation and maintenance (80%)

• Create, maintain, and evaluate the impact of MS specific content for healthcare professionals and people affected by MS that aligns with the strategy and goals of the Healthcare Access Team that meets the Society's strategic priorities.
• Maintain knowledge of MS, current treatments, disease and symptom management.
• Stay up to date on advances in MS though publications and research.
• Work collaboratively with Senior Directors of Health Equity, Clinical Content and Resources and External Stakeholders to translate the needs of people affected by MS to content for healthcare professionals and providers.
• Contribute to the development of specialty focused training and publications for clinicians, healthcare providers and healthcare stakeholders.
• Work in dynamic and adaptable teams to ensure that content is relevant, accurate, easily understood (health literacy) and consistent across all channels.
• Working with the AVP of Clinical Innovation and Strategy and the Senior Director of Clinical Content and Resources, represents the Healthcare Access team on workgroups where clinical content is needed as appropriate.
• Engage with subject matter experts as appropriate to ensure all content is accurate and relevant to provider and stakeholder needs.
• Attend clinical and scientific conferences and meetings as appropriate to increase public knowledge of MS and the Society.Team responsibilities (20%)
  • Attend/actively engage in training, professional development, conferences, and staff meetings.
  • Develop a strong working knowledge of all Society and relevant 3rd party (e.g., Komodo) information systems.
  • Implement and follow National MS Society risk management policies and procedures.
  • Actively take part in local market events and activities supporting Society priorities and local staff and volunteers.
  • Participate in professional development activities to improve knowledge and understanding of healthcare systems and provider needs.
  • Contribute to team meetings, provide support and feedback to colleagues.
  • Utilize matrix management techniques to foster relationships with local market leaders.
  • Other duties as assigned.Role Qualifications
    • Bachelor's degree and a minimum of 3-5 years of relevant experience in the non-profit and healthcare industries.
    • Clinical or educational experience in MS, (e.g., RN, care coordinator) or other professional experience, is helpful.
    • Strong skills in organization, communications, relationship-building, influencing, problem-solving and strategic thinking.
    • Must have the ability to think through problems, make inclusive decisions, and lead others through complex situations.
    • Ability to apply professional discretion and judgment to sensitive situations involving a diverse set of stakeholders with competing priorities.
    • Strong interpersonal, emotional intelligence, and negotiation skills.
    • Excellent oral and written communication skills.Technical Competencies
      • Commitment to the mission, vision, cultural values, and expectations of the National MS Society
      • Position will be required to drive/travel on Society business. Candidate must possess a valid driver's license, proof of insurance and reliable transportation. The Society does run motor vehicle checks for all positions which require driving, and the applicant must meet the Society guidelines.
      • Microsoft Word, Excel, Outlook, Society and database systems
      • Availability to work occasional nights and weekends to support events, committee meetings, etc.Compensation and Benefits Info:Estimatedhiringcompensation range for this role is $57,000 - $69,000 annually. Final offers will be based on candidategeographic location and consider career experienceandmay vary from this range due to theseand otherfactors.The National Multiple Sclerosis Society provides a highly competitive, comprehensive benefit package to employees. These benefits include a considerable Paid Time Off Plan; Paid Holidays; 401k Retirement Savings Plan with Society match; Educational Reimbursement Plan; Professional Development Assistance; Commuter Benefit Plan; Flexible Work Arrangement Options; Comprehensive Health & Welfare benefits including Medical, Dental, Vision, Flex Spending Accounts, Life Insurance, Disability Coverage, Life Assistance Plan as well as additional voluntary benefit offerings.The Society has a career framework that is our foundation of a clear, consistent structure for growth and careers. It is comprised of career bands and career levels, as well as functions and disciplines, that together, capture the Society's positions and work. This position is in the Professional career band and a level of 2 (P2).The National MS Society is committed to building a diverse and inclusive workforce. We strive to create a workforce that reflects the communities we serve and where everyone feels empowered to bring their authentic selves to work. We need you and your unique talents and perspectives to help us write the last chapter on MS.APPLICATION INSTRUCTIONS:We appreciate your consideration of our job opportunities and strive to make it as effortless as possible to apply for our positions. With only a few required sections and the option to use our resume parsing tool, we aim to streamline the application experience, saving you time and effort. Additionally, if you wish to include a cover letter with your application, please feel free to attach it along with your resume, and any other documents required, to the Resume/CV document upload section at the bottom of the My Experience page. We appreciate your interest in joining our team and look forward to receiving your application!Important: Please check the job posting to see if a Cover Letter or any other documents are required for the position you are applying to. You will not be able to modify your application after you submit it. The My Experience page is the only opportunity to add your cover letter and supporting document attachments. If you experience any trouble submitting your materials, please check out our .

Keywords: National Multiple Sclerosis Society, Buffalo , Manager, Clinical Content, Executive , Rochester, New York